1. We may charge for the chat, audio, and/or video-based counseling/face-to-face therapy sessions and other programs. Before availing of any such Service, we will communicate in writing to the User, the applicable charges for the said Service. In addition to these Terms, a User shall also be bound by the terms (if any) mentioned for specific Service(s).
2. Please note that the charges paid by a Customer, are not refundable. However, in the event a Customer is not satisfied with the Service provided by Unbottle with Urmika, then they may send a mail to [email protected]. Unbottle with Urmika will review each such mail, on a case-to-case basis, and may refund the charges paid if it deems fit.

The decision of Unbottle with Urmika on any such matter shall be final and binding.

Please note the specific refund policy in the event of the following circumstances:

1. Care Plan: Any purchased Care Plan is activated from the date of purchase and expires according to its duration. In case, the Customer fails to use the services during the period, the Care Plan cannot be shifted to any other period, further, no refunds will be provided in such a scenario. The Customer agrees and understands that buying a Care Plan does not give the Customer any preference with regard to the allotment of their chat session(s) and/or the Expert of their choice. All Experts have a pre-defined chat session schedule, which might be subject to change. The Customer agrees that all requests for chat sessions are serviced on a first come first serve basis.

 

2. Appointments(Audio/Video/Face to Face):
   1. For any Services purchased, the Unbottle with Urmika team shall make 3 attempts to reach the Customer for confirmation of the Services. In case, the Customer fails to respond within 7 days of the last communication, the Service will be treated as consumed and no refunds shall be provided by Unbottle with Urmika.
   2. In case, of technical difficulties during or at the time of the session, Unbottle with Urmika will check with their service providers. If the case is adjudged by Unbottle with Urmika to be genuine, the appointment shall be rescheduled. However, the Customer shall not be entitled to a refund on account of technical difficulties at the time of the session.
   3. For Audio and Video Sessions, in case, the Customer fails to turn up at the time of the appointment, Unbottle with Urmika will reschedule the session only once. If the Customer still does not turn up the second time, the appointment will be treated as consumed and no refunds shall be provided by Unbottle with Urmika.
   4. For Face to Face appointments, any no shows are treated as availed services and no refund or rescheduling shall be provided by Unbottle with Urmika in such a scenario.
   5. For any reschedules, the Customer needs to inform Unbottle with Urmika at least 24 hours in advance. Unless specifically allowed by the Terms, the Customer shall not be entitled to a refund for whatever reason.

 

3. Appointment Bundles:All appointment bundles need to be availed within 6 months from the date of purchase. Additionally, all individual items in the bundles shall also be bound by the terms applicable to appointments.

3. User(s) can make payments through any of the following available options:
   1. internet banking;
   2. debit cards/ credit Cards;
   3. Unified payments interface (“UPI”);
   4. Payment wallets available at the time of payment.

 

4. The User agrees and accepts that all nuances and modalities relating to making payment using internet banking/ debit cards/credit cards, UPI or payment wallets (“Virtual Payment Mode”)shall be separately governed by arrangement(s) / terms and conditions between the User and the relevant banks or payment gateways. We shall not be responsible, in any manner whatsoever, for any liability that may arise in relation to the Virtual Payment Modes (including any fraudulent transaction).

 

5. While availing any of the Virtual Payment Modes available on the Website, we will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to You due to (a) lack of authorization for any transactions; (b) any payment issues arising out of the transaction or (c) decline of such transaction for any reason.

 

6. You understand, accept and agree that the payment facility provided by us, is neither a banking nor financial service.

 

7. Unbottle with Urmika reserves its right to revise the charges for Services, at any time, without the requirement of any prior intimation to the User. Any such change shall be binding and effective on the User.